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Shipping policy
- Orders are usually processed within 1-3 business days.
- Processing times may vary during sales or high-volume periods.
- Standard shipping takes approximately 7-15 business days.
- Shipping timeframes are estimates and may be subject to change without notice.
- It is crucial to provide a complete and correct shipping address, including postal code, at checkout.
- Inaccurate or incomplete addresses may result in shipping delays or additional fees.
- Shipping costs will be displayed at checkout and are calculated based on the weight and dimensions of your package.
- We offer various shipping options, and the cost will be reflected during the checkout process.
- We may offer free shipping on orders above a certain value or for limited-time promotions.
- Free shipping is only applicable to the contiguous United States; additional charges may apply for remote or international locations.
- During checkout, you can choose from several shipping options to best suit your needs.
- Options may include Standard, Expedited, or Express shipping, depending on your location.
- We proudly offer international shipping to select countries.
- Customers are responsible for any customs duties, taxes, or import fees that may apply.
- The ongoing global pandemic may cause unforeseen delays in shipping and delivery.
- We are closely monitoring the situation and working with our carriers to minimize any impact on our services.
- Severe weather conditions can affect our carriers' ability to transport and deliver packages in a timely manner.
- We will make every effort to inform you of any significant delays caused by weather events.
- International orders may be subject to customs clearance, which can cause delays beyond our control.
- We recommend checking with your local customs office for more information on potential delays.
- Shipping to remote areas may take longer and could incur additional shipping fees.
- We will notify you in advance if any additional charges apply based on the shipping address.
- Shipping carriers do not operate on local public holidays, which may affect delivery times.
- We will take these holidays into account when providing estimated delivery dates.
- We will provide a tracking number once your order has been shipped.
- You can use this number to monitor the progress of your shipment and estimate delivery time.
- A signature may be required for high-value items or at the discretion of the carrier.
- We are not responsible for packages that are lost or stolen after they have been confirmed as delivered.
- If you need to return or exchange an item, please refer to our Return Policy for detailed instructions.
- We aim to process all returns and exchanges as quickly as possible.
- If you have any questions or concerns about your shipment, please contact our customer service team at sure@marketgrain.com.
- Our team is here to help and will do our best to address any shipping-related issues you may encounter.