Return policy

At Marketgrain, we understand that choosing the right product can sometimes take a few tries. That's why we offer a hassle-free return policy to ensure your satisfaction. Here's what you need to know:

1. Return Period

• You can initiate a return within 30 days of receiving your item.

2. Eligibility

• Items must be in new and unused condition, with original tags and packaging.

3. Initiating a Return

• To start the return process, contact us within 30 days of delivery at sure@marketgrain.com
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4. Return Shipping

• You are responsible for the cost of return shipping. We recommend using a trackable shipping method.

5. Receipt of Returns

• Once we receive your return, we will inspect the item to ensure it meets our return policy requirements.

6. Processing Refunds

• Refunds will be processed within 7 business days of receiving and inspecting the item.

7. Refund Timing

• The actual refund posting to your account may be subject to delay due to several factors:
  • Processing time by your bank or credit card issuer
  • Technical issues within the financial institution's system
  • Variability in communication between financial institutions and our payment processor

8. Refund Method

• Refunds will be issued to your original payment method.

9. Exclusions

• Custom or personalized items, and items marked as final sale are not eligible for return.

10. Contact Us

• If you have any questions or need assistance with a return, please reach out to us at sure@marketgrain.com

We're committed to making your shopping experience with sure@marketgrain.com
as enjoyable as possible. If for any reason you're not satisfied with your purchase, our return policy is designed to make the process of returning items as easy and convenient as we can. Thank you for choosing us, and we look forward to serving you again.